Refund policies

Returns

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

If a product gets damaged or was faulty upon a delivery - we offer 100% refund.

Our policy lasts 30 days. If 30 days have gone by since you receive the product, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, goods must be unworn, unused, undamaged, without any sign of use and accompanied by proof of purchase.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

For returns, please email at info@globalphones.co.uk with the subject 'Returns' and include your order number, name and the reason for the return.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after receiving the product.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@globalphones.co.uk

Shipping
To return your product, you should mail your product to us contact us for help at info@globalphones.co.uk
 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.